Privacy policy.

Last updated: 5 September 2025

The Chronicle Singers (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with:

  • The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs);

  • The General Data Protection Regulation (GDPR) for EU/UK users; and

  • The California Consumer Privacy Act (CCPA) for California users.

1. What Personal Information We Collect

We may collect the following personal information when you engage with us:

  • Full name

  • Email address

  • Phone number

  • Payment details (when you purchase tickets)

  • Any information you provide voluntarily (via forms, surveys, correspondence).

We collect this information directly from you (e.g., forms on our website, ticket purchases, subscriptions).

2. Why We Collect Your Information

In accordance with the APPs, we collect, hold, and use your information for purposes including:

  • Sending you concert updates, newsletters, and event information.

  • Managing ticket sales and event registrations.

  • Providing behind-the-scenes updates and marketing content.

  • Administering fundraising campaigns and sponsorships.

  • Complying with Australian legal and tax obligations.

3. How We Disclose Your Information

We do not sell or rent your information. Disclosure may occur:

  • To service providers (ticketing platforms, email newsletter systems, payment processors).

  • To legal/regulatory authorities where required by law.

We ensure third parties comply with the APPs and maintain appropriate security.

4. Storage and Security

  • Data is stored in Australia wherever possible; if stored overseas, we take reasonable steps to ensure compliance with the APPs.

  • We use secure, password-protected systems and organisational safeguards to protect your information from misuse, interference, and loss.

5. Retention

We retain your personal information only as long as necessary for the purposes outlined in this Policy, or as required by Australian law.

6. Your Rights

Under the Australian Privacy Principles (APPs):

  • You may request access to your personal information.

  • You may ask us to correct information if it is inaccurate, out-of-date, or incomplete.

  • You may complain if you believe we have breached your privacy rights.

Requests can be made by contacting us at admin@thechroniclesingers.com.

7. Cookies and Tracking

Our website may use cookies and analytics tools to improve functionality and measure performance. You can adjust your browser to refuse cookies if preferred.

8. Overseas Disclosure

We may transfer information to service providers outside Australia (e.g., email or ticketing platforms). Where this occurs, we take reasonable steps to ensure your data is handled consistently with the APPs.

9. Contact and Complaints

If you have questions about this Privacy Policy, or wish to make a complaint, please contact us:

The Chronicle Singers
Email: admin@thechroniclesingers.com
Brisbane, Queensland, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.